Terms & Conditions of Use
This website is operated by Thierry Atlan®, a trademarked brand, operating under Aaventura Partners, LLC. Throughout the site, the terms "we", "us" and "our" refer to Thierry Atlan®.
Terms and conditions
Your use of Thierry Atlan’s site confirms your agreement to follow our rules and conditions. You may use this site only for the purpose of shopping, placing an order, and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you do not agree with our Terms and Conditions, please do not use Thierry Atlan’s website.
We collect personal information from our customers in various ways; from visits to our site, from placing an order, from filling out a form, from credit card information with email information and mailing addresses and phone numbers.
We want to assure our customers that we do not sell, trade or rent our users personal identification information to anyone. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate the business and the site and to administer activities on our behalf and or to deal with technical issues when they arise.
In an effort to preserve the quality and freshness of our products, we offer 1 or 2 days shipping only.
Since our products are delicate, we do not recommend shipping them during the hot summer days (from June to end of August). If a customer really wants to order despite our advice, we will ship but we will have to add a $9.00 fee to the order to cover the cost of the cooling supplies. If the shipment does not arrive in perfect condition because of the heat, we will not be responsible. We ship within the continental US using FedEx. FedEx calculates their shipping rates based on the total weight of the order and the destination of the shipment.
Please note that FedEx will not deliver to a P.O. Box address.
Orders placed Monday through Wednesday by 3:00 PM will be processed and shipped within 24 hours. Orders placed after 3:00 PM EST on Thursday will be shipped the following Monday.
Orders placed on holiday days will be processed on the next business day. We do not ship packages over the weekend to avoid having these orders be left in a non-climate controlled facility. No orders are processed on Fridays, unless arrangements are made ahead of time by calling our corporate office at 201-334-1600.
We include ice packs with our most delicate items to ensure freshness and to protect the package during the shipping process. If the ice pack is no longer frozen or cold when you receive your package, please note that it does not affect the quality of the items.
Please note that Thierry Atlan is not responsible for delays due to incorrect addresses, FedEx shipping mistakes, acceptance requirements or transit and shipping delays. We are not responsible for lost or stolen packages.
We reserve the right to delay shipping due to extreme weather conditions (heat or cold) and due to natural disasters. In the event that your order is being delayed, we will contact you with our earliest possible shipping date.
Please keep in mind that during the months of November and December your order may require several days to process and ship due to heavy volume.
Return, refund or remplacement policy
Due to the sensitive nature of our products, we do not accept returns under any circumstances.
If your product arrives in damaged condition, please contact us immediately upon receiving the package via email or call us at 201-334-1600/1625. We ask that you provide us with the pictures of the damaged box or items.
The items must be shown in the condition they were delivered with all the pieces included in order for us to issue a refund or a replacement.
If you have any questions or concerns, please contact us by phone at: 201-334-1600 or by email at firstname.lastname@example.org.
For orders over $500 or for Corporate orders, please contact us at least 14 days prior to your desired delivery date especially during the holiday season.
Cancellation and modification policy
In the event that you need to cancel or modify an order, please contact us immediately at email@example.com or at 201-334-1600 at least 24 hours ahead and we will do our best to accommodate your needs. If the products have already been shipped, we may not be able to process your request and we will not be able to refund you.
We accept payments by Visa, Master Card, American Express and Discover.
We do not charge any additional fee for using these credit cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number that your credit card bank has on file for you). Please be aware that any incorrect information will cause delays in processing your order.
All descriptions of our products pricing are subject to change at any time without notice and at our sole discretion.
We reserve the right to discontinue any product at any time and without notice.
Other applicable terms
Changes to these terms
Your account and password
If you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
These Terms and conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Jersey.