201-334-1625 -/- @thierry-atlan.com

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Shipping policy

Shipping policy:

Thierry Atlan products are made and packaged fresh daily. In an effort to preserve quality and freshness, we only offer two-day and one-day shipping options and do not offer delivery between the beginning of June until the end of August.


Shipping and order processing: 

We ship within the continental U.S. using FedEx. FedEx calculates shipping rates based on the total weight of the order and the destination of the shipment. Please note that FedEx will not deliver to P.O. Boxes.


Shipping delay policy:

We reserve the right to delay shipping due to extreme weather conditions or high temperatures. In the event that your order is being delayed, we will contact you with our earliest possible shipping date. 

Orders placed Monday through Wednesday after 3:00 PM EST will be processed and shipped the next day. Orders placed after 3:00 PM EST on Wednesday will be shipped the following Monday, excluding business holidays. If you have a special request, please contact us at customerservice.thierryatlan@thierry-atlan.com and we will do our best to accommodate you.

Ice packs are included for our most delicate products to ensure freshness of the product. Please note that the ice pack is used to protect the package during shipping and may no longer be cold upon delivery. This does not affect the quality of the product. If you have any questions or concerns, please contact us at customerservice.thierryatlan@thierry-atlan.com


Order pick-up: 

Select products are available for same day pick-up if placed by 11:00 AM EST and can be picked up between 1:00 PM EST and 4:00 PM EST. Items can be picked up at our Headquarters located at 146 Redneck Avenue, Moonachie, NJ 07074.


Delivery responsability:

Thierry Atlan® is not responsible for delays due to incorrect addresses, FedEx shipping mistakes, acceptance requirements or transit delays. We are not responsible for lost or stolen packages.

In the event that a shipment needs to be returned or rerouted, the customer may be subject to additional charges for reshipment.


Shipping delay policy:

We reserve the right to delay shipping due to extreme weather conditions or high temperatures. In the event that your order is being delayed, we will contact you with our earliest possible shipping date. 


Cancellation and modification policy:

In the event that you need to cancel or modify an order, please contact us immediately at customerservice.thierryatlan@thierry-atlan.us or call us at 201.334.1625 and we will do our best to accommodate your needs. If the products have already been shipped, we may not be able to process your request.